Carelift Services Ltd

Stairlift Advice

Stairlift Tips and Advice

Choosing to purchase a stairlift is an important life decision, not just because of the costs involved but also in terms of design and how it works with your staircase. You might be looking to buy either a new or refurbished stairlift, and we will always provide you with as much quality information to help you make the right decision.

answers to stairlift questions
Call 7 days a week for free advice:

01603 433603

Or alternatively, you can submit an online enquiry form below and we will try to help in any way we can.

We asked our customers to tell us which questions they would have about stairlifts the answers below may address any issues you may have.

Questions like are stairlift batteries rechargeable? Will I have to pay for repairs? and how much do they cost?

However, If you still have unanswered questions please call us or email us on sales@careliftservices.co.uk

Stairlift Frequently Asked Questions
Stairlift batteries are rechargeable but require a constant charge when not in use. If left off charge for a period of time causing them to perish they will not fully recover and then will require replacement.

The vast majority of stairlift customers are eligible for a VAT exemption. There are two types of VAT exemption which provide discounts to eligible customers.

There are currently no stairlift grants, however you can check if you are eligible for a Disabled Facilities Grant. These are partially funded by your local council and will help cover the cost of a stairlift installation.

We recommend that you service your stairlift once a year, Carelift Services includes this with all new stairlift purchased. At the end of your warranty period, we are happy to offer annual service contracts to ensure your stairlift continues to perform at its best.

The average price of a standard single-turn curved stairlift is around £4,000. Narrow curved stairs, longer staircases and stairs with more than one turn will be more expensive, as will your choice of curved stairlift manufacturer.

The average price of a straight stairlift for a standard 13 step staircase is around £2,000. Narrow stairs, longer staircases and choice of straight stairlift manufacturer may increase the price.

After the cost of installation, it will cost you below £10 a year to run the stairlift via your electricity.

Typically, you won’t need stairlift insurance if your stairlift is within the warranty period. However, if your stairlift is out of warranty you can opt for an extended warranty with the manufacturer or buy mobility equipment insurance, which covers stairlifts, from a 3rd party provider.

Yes, your stairlift will require a constant source of power, in most cases, we can use a standard plug socket but in cases where this is not available, we can make the arrangements with professional local electricians on your behalf if preferred.

If your stairlift requires a repair then the call-out fees will be covered within the maintenance contract you have with us, this is included when you buy a new stairlift. With new and reconditioned stairlifts you will also have a warranty that covers you for a year. We advise that you check the expiry date of both the maintenance contract and warranty to ensure your stairlift has adequate cover. Extended warranties are available from stairlift manufacturers upon request.

In the event of a power cut in your home your stairlift will beep for a short while to warn you of the fact it is no longer on charge, it will still work for around ten journeys whilst the power is off although we recommend switching it off temporarily whilst the stairlift is unable to charge.

Stairlift batteries although rechargeable will need replacing after a while , due to being unable to set exact dates on replacement generally lasting between 3-5 years we recommend a replacement on your four year service to ensure reliability of your stairlift.

All reconditioned stairlifts are only supplied to a high standard, we will ensure that they are great value for money and long-lasting. All of our reconditioned lifts undergo a vigorous and full refurbishment process by specialist engineers who ensure that your stairlift is mechanically and electrically fully functional. We replace any worn parts and will ensure the lift is hygienically cleaned and comes with brand new batteries as standard. All our lifts are reconditioned to meet the relevant standard safety standards, exactly the same standards as with brand new stairlifts. There is no compromise in safety or quality when purchasing reconditioned stairlifts.

Curved stairlifts cost more to manufacture than straight stairlifts, the rail curves around the staircase and this creates a more specialist product to ensure that it fits your staircase. they are often manufactured specifically to the dimension of each individual staircase.

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How much do straight stairlifts cost?

The average price of a straight stairlift for a standard 13 step staircase is around £2,000. Narrow stairs, longer staircases and choice of straight stairlift manufacturer may increase the price.

How much does it cost to run a stairlift?

After the cost of installation, it will cost you below £10 a year to run the stairlift via your electricity.

What does it cost to repair a stairlift?

If your stairlift requires a repair then the call-out fees will be covered within the maintenance contract you have with us, this is included when you buy a new stairlift. With new and reconditioned stairlifts you will also have a warranty that covers you for a year. We advise that you check the expiry date of both the maintenance contract and warranty to ensure your stairlift has adequate cover. Extended warranties are available from stairlift manufacturers upon request.

Why are curved stairlifts more expensive than straight stairlifts?

Curved stairlifts cost more to manufacture than straight stairlifts, the rail curves around the staircase and this creates a more specialist product to ensure that it fits your staircase. they are often manufactured specifically to the dimension of each individual staircase.

What is the battery life on a new stairlift battery?

Stairlift batteries although rechargeable will need replacing after a while, due to being unable to set exact dates on replacement generally lasting between 3-5 years we recommend a replacement on your four-year service to ensure the reliability of your stairlift.

What happens to my stairlift if I lose power to my home?

In the event of a power cut in your home, your stairlift will beep for a short while to warn you of the fact it is no longer on a charge, it will still work for around ten journeys whilst the power is off although we recommend switching it off temporarily whilst the stairlift is unable to charge.

How much is stairlift insurance?

Typically, you won’t need stairlift insurance if your stairlift is within the warranty period. However, if your stairlift is out of warranty you can opt for an extended warranty with the manufacturer or buy mobility equipment insurance, which covers stairlifts, from a 3rd party provider.

Is there any grant that covers the cost of a stairlift?

There are currently no stairlift grants, however, you can check if you are eligible for a Disabled Facilities Grant. These are partially funded by your local council and will help cover the cost of stairlift installation.


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Call: 01603 433603