Checklist when considering installing a stairlift

The lift

• Were you able to see and try out the lift locally?
• Are the controls easy enough to use?
• Could you get on and off it easily?
• Is the lift comfortable?
• If things get more difficult, will you still be able to use the lift?

Safety

Stairlifts have a number of safety features. Check which of these the lift has, if they are important to you:

• Speed controller - the lift will start and stop without jerking and will move slowly.
• Safety sensors - if the lift meets an obstacle on the stairs, it will stop.
• Safety belt - is one included and, if  so, can you fasten it easily?
• Seat locks - swivel seats have a lock so that they don't move when you are getting in or out of them.
• Locks - lifts can be fitted with locks to stop children or visitors using the lift.

Repairs

• For how long is the lift guaranteed?
• Is there a 24-hour repair service?
• How long might it take a repair person to arrive?
• How much would repairs cost?

The company

• Did the rep carry out a thorough assessment of you and your home?
• Did the rep provide a firm, written quote?
• Could the company arrange for you to avoid VAT?
• Did the rep provide satisfactory answers to all of your questions?
• Does the company have a money-back guarantee?
• Are you able to pay the last instalment after the lift is fitted, when you know that you are happy with it?